Blue Screen

Ron · Post by **Ron** » Sat Jul 14, 2007 4:25 am

I upgraded to version 3.00, and when I clicked on "finish" in the installation wizard, I got a BSOD. (stop error)
I also noticed the tray icon is an odd color. (it is an orange-ish color, not the typical yellow)
I uninstalled, then reinstalled sandboxie (3 times) but I still get the BSOD every time the "core components" start up.
For now I have gone back to 2.86.
Any ideas what the problem may be?
I can give you data to help troubleshoot the problem, but you will have to leave detailed instructions on what data you need and how to collect it, in your follow up post.

Thanks,
Ron

Darwin · Post by **Darwin** » Sat Jul 14, 2007 12:46 pm

I can confirm the same problem under WinXP Pro Sp-2 - fully patched. I disabled startup of the core component and all is well (I was experiencing BSOD on boot with an 0x0000008E error).

tzuk · Post by **tzuk** » Sun Jul 15, 2007 8:09 am

Please check C:\WINDOWS\MINIDUMP for any *.dmp files you can send to me or upload somewhere.
That folder is C:\WINNT\MINIDUMP on Windows 2000.

If you have another security software that you suspect may be incompatible in Sandboxie causing this crash, please suggest which one and I will try to install it.

Guest · Post by **Guest** » Tue Jul 17, 2007 10:11 pm

tzuk:
Please check C:\WINDOWS\MINIDUMP for any *.dmp files you can send to me or upload somewhere.
That folder is C:\WINNT\MINIDUMP on Windows 2000.

Me:
I was running XP Pro SP2, fully updated too. (forgot to mention that before)
I found no dump files in the specified directories.
I only found 5 total on my whole machine. (4 for ZA and 1 for AVG)

tzuk:
If you have another security software that you suspect may be incompatible in Sandboxie causing this crash, please suggest which one and I will try to install it.

Me:
AVG, ZoneAlarm, Windows Defender, and Wormguard.
I have several other security related programs, but those are the only ones that have active protection running.

I did fix the problem, so I can no longer replicate it, and, I cheated (repair install of windows) so I have no info on exactly where the problem was either.
I suspect maybe a windows update was responsible, but after doing the repair install of XP, I can no longer get windows updates. Everything else is perfect now, but no updates. Not from windows update site, or through automatic updates.

I will update you if anything changes.

Ron

Ron · Post by **Ron** » Thu Jul 19, 2007 6:34 am

I'll bet Darwin has System Mechanic.

Hey Darwin, do you have System Mechanic installed?
If so, try removing it, and see if that fixes your problem.

Ron

Ron · Post by **Ron** » Thu Jul 19, 2007 6:51 am

Ok, I was wrong about system mechanic.

The problem is with one of the following windows updates.
KB927891
KB925720
KB873339
KB930916
KB936357

Ron

tzuk · Post by **tzuk** » Thu Jul 19, 2007 8:07 am

KB927891 -- I have that
KB925720 -- don't have
KB873339 -- I have that
KB930916 -- I have that
KB936357 -- don't have

KB925720 is related to version 3 of the .Net platform and contains only some DLLs so is not likely to cause BSODs

But KB936357 updates processor microcode on Intel processors through a driver, so this has more potential for a BSOD-producing conflict. I don't have any Intel processors but I will try to apply this update and see if it breaks anything.

Can you too reinstall just this one KB936357 and see if the BSODs return?

tzuk · Post by **tzuk** » Thu Jul 19, 2007 11:11 am

I installed KB936357 and everything is still good. But that may be because I don't have an Intel CPU. If you re-apply KB936357 and you experience BSOD as soon as Sandboxie starts, please make sure a minidump is created, and send it to me, and I will try to figure out what's wrong.

Ron · Post by **Ron** » Thu Jul 26, 2007 2:05 am

KB936357 was the problem.
I uninstalled it and all is well now.
I like Sandboxie, more than I like KB936357, so my decision was easy.
Ron

Spy Sweeper Dude · Post by **Spy Sweeper Dude** » Thu Jul 26, 2007 3:51 am

Hi tzuk,

I had about 7 or 8 BSOD's and the darker color Sandboxie tray icon after I installed Spy Sweeper 5.5.1.3356 by WebRoot. The BSOD's occurred whenever I tried to start Firefox sandboxed. I have now uninstalled Spy Sweeper and there are no more problems. I would rather this conflict did not exist, because I am a paying subscriber to Spy Sweeper.

Sorry, I deleted all the .dmp files.

I never had conflict problems between these 2 programs before Sandboxie 3.00.04 and Spy Sweeper 5.5.x.

tzuk · Post by **tzuk** » Thu Jul 26, 2007 8:21 am

Try Sandboxie 3.00.05: http://www.sandboxie.com/SandboxieInstall.exe

AL · Post by AL » Thu Jul 26, 2007 8:43 am

I also confirm the same problem. I had to revert to versio 2.86 which works without any problems

AL · Post by AL » Thu Jul 26, 2007 9:16 am

Dear Tzuk

BSOD problem was solved with Sandboxie 3.00.05.
I also had SpySweeper.

Thanks for a great product (and support) and will be waiting to hear your podcast with Steve Gibson on Security Now .

AL

Spy Sweeper Dude · Post by **Spy Sweeper Dude** » Fri Jul 27, 2007 12:54 am

I also thank you, tzuk, for v. 3.00.05, which solved the bsod probs with Spy Sweeper.

Cheers!

tzuk · Post by **tzuk** » Fri Jul 27, 2007 1:30 pm

Thanks

Sandboxie Support

Blue Screen

Blue Screen

BSOD on upgrading to 3.0

BSOD problem was with Sandboxie 3.00.05.

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