Re: Support
Posted: Mon Jun 22, 2015 12:09 pm
Is Craig@Invincea this 'full-time support engineer'?
Support Forum for Sandboxie
https://forums.sandboxie.com/phpBB3/
https://forums.sandboxie.com/phpBB3/viewtopic.php?f=5&t=21043
Boom! You are 100% correct. I've had the same thoughts. Moreoever, from a support standpoint, you folks are by far, the experts. I'll monitor and watch everyone help one another. For the most part, that does work. But there are times where something just "ain't workin'." So, that's where I'll attempt to gather info, recreate it as best I can and work with Curt and his team. And Feedback from everyone here...Dun wrote:It would be very nice to write when any particular sub-site has been updated for a last time. Also many software on known conflicts page does not have it's exact version specified (last tested with sandboxie 4.x & softwareName 2015).
I have been respectful but I just received a warning for this message:Norm@invincea wrote:@Buster: As long as everyone stays professional and respectful, no one gets banned.
Professional and respectful. Not assuming something isn't being done or not meeting your expectations. We have a process how things / issues are to be handled. Those processes are being followed. The forum is to assist with fellow users using SBIE and for me to jump and recreate / gather info when that fails. Debugging will be something the Devs will look at with the information I can provide to them. This saves them time allows them to actually "debug" as you........demanded I believe.Buster wrote:I have been respectful but I just received a warning for this message:Norm@invincea wrote:@Buster: As long as everyone stays professional and respectful, no one gets banned.
"When I asked Norm if the new support engineer would debug was for one good reason."
http://forums.sandboxie.com/phpBB3/view ... 27#p110627
A warning for that post? Come on! Seriously?
Please have a talk with your people because I don´t like being menaced for no reason.
Buster wrote:In 6 months I will comment my thoughts again about the support.
Well, it changes the environment around IE. It changes what IE "sees" per se. So ya, there is a lot going on there to fool IE.Dun wrote:I really would like to read more info how Sandboxie affects IE. I have weird feeling that Sandboxie changes something more than just disabling IE protected mode (while IE starts inside of sandbox of course).