SBIE2224 -Waterfox + multi-process launch

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cj716
Posts: 102
Joined: Tue Apr 06, 2010 8:21 am

SBIE2224 -Waterfox + multi-process launch

Post by cj716 » Fri May 05, 2017 5:44 pm

Error received when starting Waterfox 53.0 even in default sandbox on Win 10 pro x 64 CU updated. Seems to have started since update Lastpass extension to latest but uninstalling that does no good. Hitman Pro Alert only other security app installed but tried uninstalling and again makes no difference.

Any advice appreciated.

Thanks
Chris

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2337
Joined: Mon Nov 07, 2016 3:10 pm

Re: Error when starting Waterfox

Post by Barb@Invincea » Mon May 08, 2017 11:03 am

Hello cj716,

What's your Sandboxie version? Does the issue occur in a new Sandbox?
What is the error message that you are receiving?

Regards,
Barb.-

cj716
Posts: 102
Joined: Tue Apr 06, 2010 8:21 am

Re: Error when starting Waterfox

Post by cj716 » Tue May 09, 2017 2:10 pm

Barb@Invincea wrote:Hello cj716,

What's your Sandboxie version? Does the issue occur in a new Sandbox?
What is the error message that you are receiving?

Regards,
Barb.-
Hi Barb,

5.19.3 but happens in .2 also. Yes it occurs in new sandbox. Error is SBIE2224 Sandboxed program has crashed: waterfox.exe [DefaultBox]

Windows error as follows.
Capture.PNG
Capture.PNG (9.38 KiB) Viewed 1108 times
Occurs when forced, sent to or started with sandboxed explorer. Tried removing plug-ins. No luck. Runs fine outside SBIE

Thanks
Chris

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2337
Joined: Mon Nov 07, 2016 3:10 pm

Re: Error when starting Waterfox

Post by Barb@Invincea » Tue May 09, 2017 2:59 pm

Hello cj716,

I received SBIE224 Sandboxed program has crashed: waterfox.exe when I tried launching Waterfox in Sandboxie.
I did not receive the other error message that you posted.

Please try the following outside Sandboxie:
Launch Waterfox
type about:config
accept the risk
set "browser.tabs.remote.autostart" and "browser.tabs.remote.autostart.2" to FALSE
Relaunch Waterfox outside Sandboxie
Go back to about:config and ensure the values are still set to False
Close Waterfox
Launch Waterfox in a new Sandbox (if you get Sbie2224, ignore it and see if you can use the application).

Let us know the outcome.

Regards,
Barb.-

cj716
Posts: 102
Joined: Tue Apr 06, 2010 8:21 am

Re: Error when starting Waterfox

Post by cj716 » Tue May 09, 2017 6:22 pm

Thanks Barb that worked. Can you share with me why I need to change from default?

Thanks
Chris

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2337
Joined: Mon Nov 07, 2016 3:10 pm

Re: Error when starting Waterfox

Post by Barb@Invincea » Wed May 10, 2017 9:44 am

Hello cj716,

I do not know the details as to why multi-process may not be working with Waterfox, but I reached out to the devs for further assistance.
Hopefully they will be able to fix it at some point.

Once new information is found, we will update this thread.

Regards,
Barb.-

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