Can't Print With New HP Deskjet (I've searched the forum)

[sandboxie12345]

Okay, before anyone hangs me for not searching before posting a new thread, I have searched extensively on this and have tried applying all the fixes mentioned that could be related to my problem. Nothing has worked.

Sandboxie Version 3.76, 32-bit.
Operating System Windows XP Home SP3 32-bit

The problem:

I have just installed a new printer to replace my old damaged one. Now, when I try to print a web page from a sandboxed Google Chrome, all that happens is the print jobs tray icon for that particular printer pops up for a few seconds and then disappears a few seconds later, and nothing prints. If I double click on the tray icon to bring up the pending jobs for that printer, it has the document ready for a few seconds and then says "deleting", and then it disappears.

Everything prints fine outside of the sandbox. Also, I sued to be able to print documents from a sandboxed web page just fine with my Epson printer which is now broken.

What I have tried:

I have tried the COM Access fix for the HP Universal Print Driver mentioned on the "Known Conflicts" section of these forums. I have also tried logging it with the Resource Access Monitor, and adding the following to IPC ACCESS -> DIRECT ACCESS in sandbox settings:

c:\windows\system32\spool\drivers\w32x86\3\hpbytxui11.dll
c:\windows\system32\prntvpt.dll

Nothing has worked.

Here is a copy of the log I just took from the resource access monitor whilst trying to print a web page from chrome:

(Drive) \Device\CdRom0
(Drive) \Device\CdRom1
(Drive) \Device\CdRom5
(Drive) \Device\Floppy0
(Drive) \Device\HarddiskVolume1
(Drive) \Device\HarddiskVolume2
(Drive) \Device\HarddiskVolume3
(Drive) \Device\HarddiskVolume4
(Drive) \Device\HarddiskVolume5
(Unk) 00000002 \Device\CdRom0
(Unk) 00000002 \Device\CdRom1
(Unk) 00000002 \Device\CdRom5
(Unk) 00000022 \Device\SandboxieDriverApi
(Unk) 00000022 \Device\WMIDataDevice
(Unk) 00000039 \Device\KsecDD
(Unk) 000000F1 \Device\RasAcd
Clsid -------------------------------
Clsid {33C53A50-F456-4884-B049-85FD643ECFED} TF_InputProcessorProfiles
File/Key -------------------------------
Image -------------------------------
Image *:\documents and settings\lewis leeming\local settings\application data\google\chrome\application\chrome.exe
Image c:\documents and settings\lewis leeming\local settings\application data\google\chrome\application\32.0.1700.107\chrome_child.dll
Image c:\documents and settings\lewis leeming\local settings\application data\google\chrome\application\32.0.1700.107\ffmpegsumo.dll
Image c:\documents and settings\lewis leeming\local settings\application data\google\chrome\application\32.0.1700.107\icudt.dll
Image c:\documents and settings\lewis leeming\local settings\application data\google\chrome\application\32.0.1700.107\libpeerconnection.dll
Image c:\documents and settings\lewis leeming\local settings\application data\google\chrome\application\32.0.1700.107\pdf.dll
Image c:\documents and settings\lewis leeming\local settings\application data\google\chrome\application\32.0.1700.107\ppgooglenaclpluginchrome.dll
Image c:\program files\sandboxie\sbiedll.dll
Image c:\windows\system32\advapi32.dll
Image c:\windows\system32\crypt32.dll
Image c:\windows\system32\dbghelp.dll
Image c:\windows\system32\gdi32.dll
Image c:\windows\system32\iertutil.dll
Image c:\windows\system32\imm32.dll
Image c:\windows\system32\iphlpapi.dll
Image c:\windows\system32\kernel32.dll
Image c:\windows\system32\lpk.dll
Image c:\windows\system32\lz32.dll
Image c:\windows\system32\msasn1.dll
Image c:\windows\system32\msvcrt.dll
Image c:\windows\system32\netapi32.dll
Image c:\windows\system32\normaliz.dll
Image c:\windows\system32\ntdll.dll
Image c:\windows\system32\ole32.dll
Image c:\windows\system32\oleaut32.dll
Image c:\windows\system32\prntvpt.dll
Image c:\windows\system32\psapi.dll
Image c:\windows\system32\rpcrt4.dll
Image c:\windows\system32\secur32.dll
Image c:\windows\system32\shell32.dll
Image c:\windows\system32\shlwapi.dll
Image c:\windows\system32\spool\drivers\w32x86\3\hpbytxui11.dll
Image c:\windows\system32\urlmon.dll
Image c:\windows\system32\user32.dll
Image c:\windows\system32\userenv.dll
Image c:\windows\system32\usp10.dll
Image c:\windows\system32\uxtheme.dll
Image c:\windows\system32\version.dll
Image c:\windows\system32\wininet.dll
Image c:\windows\system32\winmm.dll
Image c:\windows\system32\winspool.drv
Image c:\windows\system32\winsta.dll
Image c:\windows\system32\ws2_32.dll
Image c:\windows\system32\ws2help.dll
Image c:\windows\system32\wtsapi32.dll
Image c:\windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll
Ipc -------------------------------
Ipc \BaseNamedObjects\AtlDebugAllocator_FileMappingNameStatic3_156c
Ipc \BaseNamedObjects\crypt32LogoffEvent
Ipc \BaseNamedObjects\PclmsFileMapping
Ipc \BaseNamedObjects\SBIE_BOXED_DummyEvent_2388
Ipc \BaseNamedObjects\shell.{210A4BA0-3AEA-1069-A2D9-08002B30309D}
Ipc \BaseNamedObjects\shell.{A48F1A32-A340-11D1-BC6B-00A0C90312E1}
Ipc \BaseNamedObjects\userenv: User Profile setup event
Ipc O \BaseNamedObjects\MSCTF.SendReceive.Event.AMG.IC
Ipc O \BaseNamedObjects\MSCTF.SendReceive.Event.ILI.IC
Ipc O \BaseNamedObjects\MSCTF.SendReceiveConection.Event.AMG.IC
Ipc O \BaseNamedObjects\MSCTF.SendReceiveConection.Event.ILI.IC
Ipc O \KnownDlls\advapi32.dll
Ipc O \KnownDlls\gdi32.dll
Ipc O \KnownDlls\iertutil.dll
Ipc O \KnownDlls\kernel32.dll
Ipc O \KnownDlls\lz32.dll
Ipc O \KnownDlls\msvcrt.dll
Ipc O \KnownDlls\Normaliz.dll
Ipc O \KnownDlls\ole32.dll
Ipc O \KnownDlls\oleaut32.dll
Ipc O \KnownDlls\rpcrt4.dll
Ipc O \KnownDlls\Secur32.dll
Ipc O \KnownDlls\shell32.dll
Ipc O \KnownDlls\SHLWAPI.dll
Ipc O \KnownDlls\urlmon.dll
Ipc O \KnownDlls\user32.dll
Ipc O \KnownDlls\USERENV.dll
Ipc O \KnownDlls\version.dll
Ipc O \KnownDlls\wininet.dll
Ipc O \NLAPublicPort
Ipc O \NLS\NlsSectionCType
Ipc O \NLS\NlsSectionLocale
Ipc O \NLS\NlsSectionSortkey
Ipc O \NLS\NlsSectionSortTbls
Ipc O \NLS\NlsSectionUnicode
Ipc O \RPC Control\SbieSvcPort
Ipc O \Windows\ApiPort
Ipc X $:ctfmon.exe
Pipe -------------------------------
Pipe \Device\NamedPipe\chrome.5484.113.198314731
Pipe \Device\NamedPipe\GoogleCrashServices\S-1-5-21-3049136722-3033360565-1016374661-1005
Pipe O \Device\Afd
Pipe O \Device\Afd\Endpoint
Pipe X \Device\NamedPipe\chrome.5484.113.198314731
Pipe X \Device\NamedPipe\GoogleCrashServices
Pipe X \Device\NamedPipe\GoogleCrashServices\S-1-5-21-3049136722-3033360565-1016374661-1005
WinCls -------------------------------
WinCls O $:chrome.exe
WinCls O CicLoaderWndClass
WinCls O CicMarshalWndClass
WinCls X Progman


Please can you help me sort this out. Thank you!

[alan@invincea]

I don't see anything obvious in the access monitor listing. You could try OpenIpcPath= \BaseNamedObjects\PclmsFileMapping. We have a template for HP Universal Print Driver. Is that what you have? It could be a different version than we have seen.

[sandboxie12345]

I tried the above exception you mentioned but it still isn't working.

Yes I have applied the template for HP Universal Printer Driver:

[Template_HP_UniversalPrintDriver]
Tmpl.Title=HP Universal Print Driver
Tmpl.Class=Print
Tmpl.Url=http://www.hp.com/
Tmpl.Scan=s
Tmpl.ScanKey=\REGISTRY\MACHINE\SOFTWARE\Classes\CLSID\{877A5D52-5F6F-4175-907D-A6AC4E8F1171}
OpenClsid={877A5D52-5F6F-4175-907D-A6AC4E8F1171}

I also created an exception for the key {D713F357-7920-4B91-9EB6-49054709EC7A} under OpenClsid, because it was mentioned in one of the other threads as a potential COM object that needed to be run across the perimeter of the sandbox.

However, I have just run a search for both keys in my registry and nothing is found, so I'm assuming I have the wrong keys and that the exceptions I have applied are irrelevant.

Is there a way of determining the correct object by finding the information from the setup folder that was created when I installed the HP driver software? Like in one of the .ini files?