Microsoft Office 2013/16 - Cannot find your license [SOLVED]

Please post your problem description here

Moderator: Barb@Invincea

Inbox
Posts: 42
Joined: Tue Jun 16, 2015 2:11 am

Office 2016 license error when sandboxed (results in crashing)

Post by Inbox » Fri Jun 16, 2017 4:07 am

Hello,

I used Sandboxie 5.19 during the beta phase for a few weeks with Microsoft Office 2016 sandboxed (Word and Outlook) and faced only a few problems, that didn't stop me from working.

With the latest stable release 5.20 and Office 2016 with the latest updates from june, I get following license error:
Image
The error message tells me, that the office license cannot be found and Office is getting closed.

I opened the program again in the sandbox, to view the status of my license:
Image
The license is not shown and the whole submenu seems bugged. Don't know what's wrong here.

When I open the program without sandboxie, the menu looks like following:
Image
The product is activated.

Can you fix this error please?

Thank you.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2337
Joined: Mon Nov 07, 2016 3:10 pm

Re: Microsoft Office 2013/16 - Cannot find your license

Post by Barb@Invincea » Fri Jun 16, 2017 10:06 am

Hello Inbox ,

Please see the discussion above.

This issue is still being worked on by the devs.

Regards,
Barb.-

TalZac
Posts: 1
Joined: Mon Jun 26, 2017 3:18 pm

Re: Microsoft Office 2013/16 - Cannot find your license

Post by TalZac » Wed Jun 28, 2017 3:58 am

I also have the same problem, any update on this?
After the error occurs I must start outlook outside of the sandbox and it fixes the problem temporarily...
I have a few other friends that also have bought this program when I recommended them and they also have this problem now and are blaming me...
so please try to fix this soon....
Thanks

MERGED POST
To replicate the problem, please try to leave the outlook program running in the background for at least an hour and It will probably crash after a while and you will see the problem on next time you start outlook.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2337
Joined: Mon Nov 07, 2016 3:10 pm

Re: Microsoft Office 2013/16 - Cannot find your license

Post by Barb@Invincea » Wed Jun 28, 2017 10:10 am

Hello TalZac ,

The devs are still actively working on this issue.
Once a solution is found, it will be posted here.

Regards,
Barb.-

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2337
Joined: Mon Nov 07, 2016 3:10 pm

Re: Microsoft Office 2013/16 - Cannot find your license

Post by Barb@Invincea » Wed Jul 26, 2017 5:28 pm

Fixed in Beta 5.21.2
viewtopic.php?f=62&t=24690

shmu26
Posts: 68
Joined: Thu Mar 31, 2016 9:36 am

Re: Microsoft Office 2013/16 - Cannot find your license

Post by shmu26 » Wed Aug 09, 2017 3:30 am

Yep, the beta version fixed it.
Windows 10 x64 CU with updates
Office 2016 Standard x32

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest