Re: Unable to install latest version 5.24
Posted: Mon Mar 19, 2018 12:57 pm
Hello Peter980,
You are probably missing a Windows Update which can only be downloaded after SP1 is installed (but doesn't necessarily mean that if you have SP1, you have the KB/Update. You need to update Windows).
Please see the details in this thread:
viewtopic.php?p=132748#p132748
Keep in mind that some of these KBs are added to cumulative patches, thus you may not see the exact number but you may still have it installed on your system .
Let us know the outcome after installing the update as explained above.
Regards,
Barb.-
PS: Merging this post with the original one.
You are probably missing a Windows Update which can only be downloaded after SP1 is installed (but doesn't necessarily mean that if you have SP1, you have the KB/Update. You need to update Windows).
Please see the details in this thread:
viewtopic.php?p=132748#p132748
Keep in mind that some of these KBs are added to cumulative patches, thus you may not see the exact number but you may still have it installed on your system .
Let us know the outcome after installing the update as explained above.
Regards,
Barb.-
PS: Merging this post with the original one.