Sandboxie Support

Hello, i cant start sandboxie...w7 x64 + w7 x32

5.23.7 + 5.24

Hello d09s4,

Was Sandboxie working fine prior to installing 5.23.7 or 5.24RC?
Does this version work?:
https://www.sandboxie.com/attic/Sandbox ... -523-5.exe


Are you running any special security settings on your system?
Is Windows up-to-date?

Regards,
Barb.-

Barb@Invincea wrote: ↑

Mon Mar 12, 2018 10:12 am

Hello d09s4,

Was Sandboxie working fine prior to installing 5.23.7 or 5.24RC?

Yes, it's working fine

Does this version work?:
http://www.sandboxie.com/SandboxieInstall-523-5.exe

link not working

Are you running any special security settings on your system?
No!.

Is Windows up-to-date?

Yes.

Sandboxie 5.23.7 and 5.24RC does not work, 5.22 working

Hello d09s4,

Can you copy/paste the full error by clicking on the "Copy contents to clipboard..." message?

Please download the latest version of Sandboxie:
https://www.sandboxie.com/SandboxieInstall.exe
Use the installer to fully uninstall Sbie.
Download procmon.exe from https://docs.microsoft.com/en-us/sysint ... ds/procmon
Start procmon and reproduce the issue (May want to start at as you are finishing the Sandboxie installation), then save the log and provide us the link (you will have to upload it to a file hosting website as they tend to be big files).

Also, include a copy of the following files:
SbieDrv.sys and SbieSvc.exe

Regards,
Barb.-

PS: I updated the link to the previous beta. I had to move the executable files after releasing Sbie 5.24

SBIE9234 Service startup error level 9153 status=C0000428 error=-1073740760
SBIE9234 Service startup error level 9153 status=C0000428 error=-1073740760
SBIE9234 Service startup error level 9153 status=C0000428 error=-1073740760
SBIE9234 Service startup error level 9153 status=C0000428 error=-1073740760
SBIE9234 Service startup error level 9153 status=C0000428 error=-1073740760
SBIE9234 Service startup error level 9153 status=C0000428 error=-1073740760
SBIE9234 Service startup error level 9153 status=C0000428 error=-1073740760
SBIE9234 Service startup error level 9153 status=C0000428 error=-1073740760
SBIE9234 Service startup error level 9153 status=C0000428 error=-1073740760
SBIE9234 Service startup error level 9153 status=C0000428 error=-1073740760
SBIE9234 Service startup error level 9153 status=C0000428 error=-1073740760
SBIE9234 Service startup error level 9153 status=C0000428 error=-1073740760
SBIE9234 Service startup error level 9153 status=C0000428 error=-1073740760
SBIE2331 Service start failed: [22 / 5] Access is denied.

There is nothing wrong with your Sbie driver & service. Something is preventing the service from starting. Most likely CrystalAEPUI.exe.

Uninstall CrystalAEPUI.exe to determine if that is the problem. Your PML is not useful because you filtered it to SbieCtrl.exe only.

Curt@invincea wrote: ↑

Mon Mar 12, 2018 6:29 pm

There is nothing wrong with your Sbie driver & service. Something is preventing the service from starting. Most likely CrystalAEPUI.exe.

Uninstall CrystalAEPUI.exe to determine if that is the problem. Your PML is not useful because you filtered it to SbieCtrl.exe only.

https://u.teknik.io/DBu6n.zip

w7 x32 with no CrystalAEPUI
https://u.teknik.io/mMU69.7z

On fresh partition win7, Ent. 64bit SP1 won't let latest Sandboxie install its driver because it is unsigned.

any other software and drivers installed just right on this machine.

Any suggestions?

Hope it's OK to reply here.
I'm getting the exact same problem after installing version 5.24, on Windows 7 (64 bit).

Edit: Up until today I used version 5.23 which worked perfectly fine.

Hello guy213, zolpo & d09s4 ,

We are unable to repro this, we are investigating.

(No need to provide it again if you already covered any of these questions, but please do add the missing info as we need it for testing purposes)

Which version of 5.23.x does work on your machine?
Does this one work? (If not, change 523-5 for 523-6 and let me know the outcome).
Combined 32/64 installer:
https://www.sandboxie.com/attic/Sandbox ... -523-5.exe
Separate:
https://www.sandboxie.com/attic/Sandbox ... -523-5.exe
https://www.sandboxie.com/attic/Sandbox ... -523-5.exe

Is windows up-to-date?
Are you on Windows Enterprise as well?

Can you please post a screenshot of the following:
Navigate to your Sandboxie installation folder
Find SbieDrv.sys --> right click--properties
Go to the Digital Signatures tab at the top
Paste a screenshot of what it displays.

Regards,
Barb.-

Hi,

Ive been using Sandboxie now for a long time without any issue at all, but I just tried to install the most recent update today and now I can't get it to run!

I initially tried to install it by over-righting the previous version I had installed, but the driver wouldn't load or run after the installed. I then uninstalled the previous version completely from my system, rebooted and ran the installed again. When the process finished..without any error message during install..SB tried to load, but didn't..instead I got the following message from Windows..




My systems details are as follows..

Windows 7 Pro 64bit Server Pack1
All Security programs turned off..I always run the computer in question offline and use SB as part of my screening process when installing new software on it. I've never has any problems/infections to date working this way.

Any suggestions or advice o n how I can work around / resolve this issue would obviously be very much appreciated.

I still have the installation fie for the previous version I was using, so I might try reverting back to that in the meantime..that is, if that will install.

Kind regards

Dan (scribbler)

I meant earlier that I've used version 5.22 (I never install beta versions).
I rarely use Windows updates (I'm still in Windows 7 without sp1)
I'm using windows 7 ultimate not enterprise.

Here are the screenshots that you asked for:


Also, when I run Sandboxie Control, it does something it never did before:
UAC pops up and ask to run:
"C:\windows\system32\sc.exe" start SbieSvc

And after I click OK, cmd opens up for a second and then disappears.

Barb@Invincea wrote: ↑

Tue Mar 13, 2018 11:30 am

Hello guy213, zolpo & d09s4 ,

We are unable to repro this, we are investigating.

(No need to provide it again if you already covered any of these questions, but please do add the missing info as we need it for testing purposes)

Which version of 5.23.x does work on your machine?
Does this one work? (If not, change 523-5 for 523-6 and let me know the outcome).
Combined 32/64 installer:
https://www.sandboxie.com/attic/Sandbox ... -523-5.exe
Separate:
https://www.sandboxie.com/attic/Sandbox ... -523-5.exe
https://www.sandboxie.com/attic/Sandbox ... -523-5.exe

Is windows up-to-date?
Are you on Windows Enterprise as well?

Can you please post a screenshot of the following:
Navigate to your Sandboxie installation folder
Find SbieDrv.sys --> right click--properties
Go to the Digital Signatures tab at the top
Paste a screenshot of what it displays.

Regards,
Barb.-

Thanks for this..I know it's not the most current release, but it works and that's what matters. I've got my Sandboxie back again!

Thanks for this..I know it's not the most current release, but it works and that's what matters. I've got my Sandboxie back again!

uninstall and reinstall won't launch