Scan of Sandboxie installer reports virus by Cylance - virustotal [CLOSED]

[social]

https://virustotal.com

Scan of Sandboxie installer reports a virus:

File name SandboxieInstall.exe
File size 8.57 MB

Cylance Unsafe

Since your software helps protect users from Viruses it's probably a good idea to contact Cylance to investigate why they are reporting your installer as unsafe.

It should be noted that the 66 providers on virustotal.com do not report a virus.

[Barb@Invincea]

Hello social,

To ensure you have downloaded the correct file, we provide the sha1 and MD5 hash f:or you to double check:
https://www.sandboxie.com/AllVersions

Regarding the Cylance False Positive, it looks like they only take reports from their users. I'll see if there's another way to contact them.
---> I created a case with them, I'll update this thread if they reply.

Regards,
Barb.-

[Squeegee]

Hello social,

To ensure you have downloaded the correct file, we provide the sha1 and MD5 hash f:or you to double check:
https://www.sandboxie.com/AllVersions

Regarding the Cylance False Positive, it looks like they only take reports from their users. I'll see if there's another way to contact them.
---> I created a case with them, I'll update this thread if they reply.

Regards,
Barb.-

Do you have any update on it? We were having similar problem with VirusTotal

[Barb@Invincea]

Hello Squeegee,

Cylance closed my ticket and sent me a link to report the False Positive (the link did not work).
This is a FP, nothing more. You can find more info here:
viewtopic.php?p=132154#p132154

Regards,
Barb.-