SB lifetime license expired. How?

[Domochevsky]

Hey,
sandboxie reverted back to the trial version for me, despite me having a lifetime license. Reentering the same license does nothing to alleviate this (it tells me that it cannot go beyond its activation date). I bought SB on 04.06.13.

What is happening here? Are lifetime licenses not honed after all? Is this a technical issue and I need to email someone to get it reactivated or something?

Edit: More details, to illustrate the issue.


When I click on activate license however it says


So two parts of the process here have differing opinions on what "lifetime license" means.

[Domochevsky]

No seriously, I'd appreciate a answer to this. I can't run anything sandboxed right now, which is a bit of a bummer, as my entire system revolves around sandboxing. (I had to create a unsandboxed version of my browser to even get on here.)

Edit: Further note: Clearing the license entirely did allow me to use at least one sandbox, but it still refuses to activate it. So what the hell.

[Curt@invincea]

I have forwarded this to Invincea support.

[brad@invincea]

Hello Domochevsky-

Can you tell me what email address you registered your lifetime license to? The only purchase I show under the email address tied to your forum account was a 1 year subscription license purchased on 6/3/2013, which has now expired. If you wish to email me directly about this issue, please email support@sandboxie.com

[Domochevsky]

My forum email address should be the same as my purchase mail. Did 1 year licenses even exist back then? Why is it stating that my license doesn't have a expiration date and then one button press later it tells me that the same license has expired?

If it helps, I still have the Cleverbridge reference number from the purchase.

Edit: I have now purchased a new (limited) license, out of time pressure. I need sandboxie to work, so a delay is not permissible.
This new license has a expiration date, as expected.