Support

[Bellzemos]

It is simply about the number of users impacted by a problem. Example: if a Windows update breaks Sandboxie, that takes priority over everything because it affects everybody. If 1 user is getting some Sbie error message when using some application very few people have heard of, that goes to the bottom of the list. Everything else falls somewhere in-between.

This sounds very reasonable and logical to me and I appreciate your (Curt) work very much!

I personally would say that the support in terms of let's-fix-the-problem-that-this-one-guy-is-having is worse than it was when Ronen Tzur owned Sandboxie. And I wish things were like they were before but who am I to say? I paid for Sandboxie once and am a very happy user. I am bothered by some problems but so far nothing major for me so I'm OK. I'd gladly pay some more for the product to have better and faster support but I guess there's not enough of us to make this happen. Sandboxie is still a "small" and relatively unknown program. So why would a company be spending lots of money and time on it if it's not going to return more money?

What I'm hoping for is that support stays at least as good as it is now and that Sandboxie stays operational, keeps up with updates and fixes and gets ready for Windows 10.

Sandboxie always had lots of help from it's knowledgeable users. I've been helped by them in the past and lately bo.elam helps a lot and I appreciate it very much. I also understand Buster's disappointment and share it with him - but there's nothing we can really do about it. This is what you get for $ 40 - and I think it's fair.

So, in short: I love Sandboxie, please keep it alive! Thank you!

[Curt@invincea]

Ok, again some clarification. I still say Buster's memory of the "good old days" is distorted. Here is what he said then, in his other account because he had been banned by Ronen (and before he was unbanned by Invincea).

Thanks for the clarificatio, Curt. Really appreciated!

As you may know there are users having problems with Sandboxie 4.x.

Will you consider releasing a Sandboxie 3.76 installation package allowing to be installed on Windows 8?

Sbie 4.x had so many problems that he wanted to go back to 3.76. BSA didn't work at all. Now it works, but sometimes crashes on shutdown.

Regarding my statement about "the days of unlimited developer time are over". Sbie was Ronen's baby. He had the knowledge and time to look into whatever problem he thought was important. He certainly didn't look into all of them as can plainly be seen by looking through the old posts, and the number of unsolved problems when Invincea took over. There are several hundred thousand more users now thanks to FreeSpace and the growth of Sbie. Sandboxie is no longer a niche product owned by 1 person with responsibilities only to what is posted in this forum.

[Buster]

Ok, again some clarification. I still say Buster's memory of the "good old days" is distorted. Here is what he said then, in his other account because he had been banned by Ronen (and before he was unbanned by Invincea).

Thanks for the clarificatio, Curt. Really appreciated!

As you may know there are users having problems with Sandboxie 4.x.

Will you consider releasing a Sandboxie 3.76 installation package allowing to be installed on Windows 8?

Sbie 4.x had so many problems that he wanted to go back to 3.76. BSA didn't work at all. Now it works, but sometimes crashes on shutdown.

Regarding my statement about "the days of unlimited developer time are over". Sbie was Ronen's baby. He had the knowledge and time to look into whatever problem he thought was important. He certainly didn't look into all of them as can plainly be seen by looking through the old posts, and the number of unsolved problems when Invincea took over. There are several hundred thousand more users now thanks to FreeSpace and the growth of Sbie. Sandboxie is no longer a niche product owned by 1 person with responsibilities only to what is posted in this forum.

I still suggest users who want to try BSA to use 3.76. As I said many times, 4.x was a step back. Also there are users which still use 3.76 because 4.x broke applications they use.

I understand what you say, but you must understand that when Invincea acquired Sandboxie, we were told the only big change was Ronen departing. Time has proved that was not right. Well, at least if you consider as big change that support is not as the one Ronen used to give.

We were told a team would be working on Sandboxie, but I see the main developer giving forum support and whenever I ask who is working on Sandboxie and what is his fuction, I do not get any reply.

What we were told and the actual reality do not match and we should have be warned that things changed some time ago.

[bo.elam]

Buster, most of us here are Sandboxie users and most of us don't care any about BSA. Myself, not even out of curiosity I taken a look at your utility. Instead of heckling the forum, spend the time to make your program work along SBIE. Thats what you should do instead of insulting users here at the forum or via PM like you are doing with me. Don't ever send me another insulting PM. To me, you and your utility means nothing. This forum is about Sandboxie and Sandboxie users and their issues, not BSA.

Bo

[Buster]

Buster, most of us here are Sandboxie users and most of us don't care any about BSA. Myself, not even out of curiosity I taken a look at your utility. Instead of heckling the forum, spend the time to make your program work along SBIE. Thats what you should do instead of insulting users here at the forum or via PM like you are doing with me. Don't ever send me another insulting PM. To me, you and your utility means nothing. This forum is about Sandboxie and Sandboxie users and their issues, not BSA.

Bo

I did not bring BSA to the thread, do you realize that?

I agree, this thread is about support, not about BSA.

Why do not you want to reply my question? Do you have an economical interest on Sandboxie? Do you sell licenses?

[bo.elam]

Buster gana, por cierto.

I cant believe you said that. Buster is a loser and he is trying to hurt Sandboxie. He is like a Hitler. Since he doesnt have what it takes to make his program work along SBIE, lets kill SBIE, that's his attitude. Thousands of miles away, I still smell the loser.

Bo

[bo.elam]

Why do not you want to reply my question? Do you have an economical interest on Sandboxie? Do you sell licenses?

I ll defend Sandboxie forever from hecklers like you, that's my personal way of giving something back to the program that has made my internet and computer experience enjoyable.

Bo

[Buster]

Since he doesnt have what it takes to make his program work along SBIE, lets kill SBIE, that's his attitude.

Now it is my fault Invincea has been giving priority to enterprises over Sandboxie´s users.

Why do not you want to reply my question? Do you have an economical interest on Sandboxie? Do you sell licenses?

I ll defend Sandboxie forever from hecklers like you, that's my personal way of giving something back to the program that has made my internet and computer experience enjoyable.

Bo

Do you sell licenses: yes or no?

[Mr.X]

Buster gana, por cierto.

I cant believe you said that. Buster is a loser and he is trying to hurt Sandboxie. He is like a Hitler. Since he doesnt have what it takes to make his program work along SBIE, lets kill SBIE, that's his attitude. Thousands of miles away, I still smell the loser.

Bo

Perhaps you are right and he has a personal agenda (BSA). But I know he is right about quality of support, besides Curt confirms so.
Btw, when I said Buster wins I'm referring to all what he's exposed in the first post of this thread. I should have said Buster is right.
Bo I don't think Buster can destroy SBIE whatsoever. That's Invincea's call and I hope they are wise enough to keep SBIE alive, no matter what.

[bo.elam]

Now it is my fault Invincea has been giving priority to enterprises over Sandboxie´s users.

Invincea gave you the opportunity to get one on one with their big guy in support about your problems and what did you do, you refused.

Bo

[Buster]

In my opinion it is stupid to think/say one user alone could be the sole responsable of getting the forum shutted down or anything similar.

And as we say in spanish "quien calla, otorga".

Invincea gave you the opportunity to get one on one with their big guy in support about your problems and what did you do, you refused.

Do not be childish, boy.

As I told to Curt, they are not "my problems" or "my issues", that is why I wanted to discuss this publicly so everybody can read what Curt told me in private and comment.

I was right when I told support was not what it used to be and after Curt´s confirmation you are still refusing to accept it.

You are like a 5 years old children. Grow up!

I cant believe you said that. Buster is a loser and he is trying to hurt Sandboxie. He is like a Hitler.

http://en.wikipedia.org/wiki/Godwin%27s_law

That is your level arguing: Godwin's law and "ad hominems". Real arguments or facts: 0.

[Curt@invincea]

Ok guys, let's stop attacking each other and get the discussion back on topic or I will have to close it.

Norm is going to be posting soon. He is currently at the big RSA conference in CA so he is busy right now. Please give him time to respond.

[Buster]

I am the first one interested in BSA being out of this thread. So, please, stop mentioning it.

This thread is about Sandboxie´s support and it affects all Sandboxie´s users.

I have been telling support is not the same since Ronen left. Finally I have received an official confirmation, so I opened this thread for two reasons:

1. Let all Sandboxie´s users know about the official confirmation.

2. Talk about it and try to convince Invincea to give a similar support to the one offered by Ronen.

If this last thing it is not possible... ok.

Personal attacks against me are out of place. I do not deserve to hear I am like Hitler. If I am like someone I am like Moses, the prophet.

I feel like I have annoyed some users just because I was right about lack of support.

[Curt@invincea]

Here is the best example I could find: http://forums.sandboxie.com/phpBB3/view ... ml#p101742

I spent over 4 hours total going through a PML and diagnosing every piece of junk software that came installed on his laptop. Can you imagine the cost of doing this for even 1% of the Sandboxie user base? My car mechanic charges $150/hour. What other software company does that?

[Buster]

Sure, but this is what Sandboxie´s users could read after acquisition:

http://forums.sandboxie.com/phpBB3/view ... 878#p97878

I'm a technical guy, not a corporate guy. But I can say that for the foreseeable future, our plans are to maintain Sandboxie as a separate, standalone application as it is now. We actually acquired Sandboxie 1 year ago in January, 2013. The only big change is that Ronen is departing. Freespace and Sandboxie share the core sandbox code. Our first task is to get both products working solidly in Windows 8.1.

Apart of Ronen departing, the other big change was that Sandboxie´s users and their bug reports got much less priority.

That was not what we were announced/promised. Am I right or not?

Here we are also talking about the promises that were done when Invincea acquired Sandboxie. Ronen also let us believe things would continue as usual. Take a look here:

http://forums.sandboxie.com/phpBB3/view ... 094#p97094

In about six weeks, I will depart from Sandboxie. By that time, Invincea will introduce itself to this community, and will be able to maintain continuity with Sandboxie. There may be some changes, but please rest assured that there is little cause for concern.

Ha ha and ha!

Bla bla and bla!