Support

[Buster]

Buster this is all just because you couldn't match the advances in Sbie with your contributed utility beyond 3.76 is so painfully obvious - just so you know btw.

Do not start with "ad hominem" argues, troll.

I repeat:

No software company can survive by selling a product for $40 (most users don't even pay for the product, actually) and then provide unlimited developer time, 24/7 to diagnose what is wrong with 1 user's computer and their particular, personalized assortment of applications.

Do you need a guide to understand that?

Curt is recognizing that Invincea is not going to support the product as Ronen did.

I have been telling the support is not what it used to be and Curt just told I was right. No more, no less.

If Invincea told this from the beginning, there would not have been complaints.

[JoeHood]

If Invincea told this from the beginning, there would not have been complaints.

So now you know.
Meanwhile.... not even a try?
http://forums.sandboxie.com/phpBB3/view ... 11&t=21048

[Buster]

What about Alan, JimC, ... or anyone from Invincea doing that? They are paid for the job, not us.

If they do not have the attitude to help Sandboxie´s users, personally I am not in the mood of doing it. But if you do it, I am not going to complaint. In the same way, I expect that when I ask for support, you do not complaint just because I do it.

[JoeHood]

What about Alan, JimC, ... or anyone from Invincea doing that? They are paid for the job, not us.

Then you agree with Curt. Support will be a ticket submitted directly to Invincia. You are complaining about the lack of "support" in our forum. But you are a part of that forum.

[Buster]

What about Alan, JimC, ... or anyone from Invincea doing that? They are paid for the job, not us.

Then you agree with Curt. Support will be a ticket submitted directly to Invincia. You are complaining about the lack of "support" in our forum. But you are a part of that forum.

A ticket that will be ignored in most cases because no software company can survive by selling a product for $40 (most users don't even pay for the product, actually) and then provide unlimited developer time, 24/7 to diagnose what is wrong with 1 user's computer and their particular, personalized assortment of applications.

[JoeHood]

In the same way, I expect that when I ask for support, you do not complaint just because I do it.

Oh I see, you want it to be that forum members treat other forum members respectfully.

[Buster]

Soon or late you will find out that user support can not replace developer support. While user support is complimentary, developer support is mandatory.

I have been demanding developer support, not user support. Support required to solve incompatibility problems, something that only the developer can do.

[JoeHood]

A ticket that will be ignored in most cases because no software company can survive by selling a product for $40 (most users don't even pay for the product, actually) and then provide unlimited developer time, 24/7 to diagnose what is wrong with 1 user's computer and their particular, personalized assortment of applications.

And that is why Tzuk created a forum, so other people could voluntarily help out. But you want Invincia to be the ones that answer posts in the forum. And you complain when they don't.

[Buster]

I repeat:

I have been demanding developer support, not user support. Support required to solve incompatibility problems, something that only the developer can do.

And as lifetime license owner, as any customer of any product, I am in my right to demand support. In fact it is the logic. Only the idiots shut up when something like that occurs.

[JoeHood]

Soon or late you will find out that user support can not replace developer support. While user support is complimentary, developer support is mandatory.
I have been demanding developer support, not user support. Support required to solve incompatibility problems, something that only the developer can do.

Yes and we are where we were before - show me a Sbie bug report.

[Buster]

Yes and we are where we were before - show me a Sbie bug report.

http://forums.sandboxie.com/phpBB3/view ... 11&t=21041
http://forums.sandboxie.com/phpBB3/view ... 11&t=18900
http://forums.sandboxie.com/phpBB3/view ... 11&t=21020
http://forums.sandboxie.com/phpBB3/view ... 11&t=20996

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[JoeHood]

Support required to solve incompatibility problems, something that only the developer can do.

No, incompatability goes to user support and all of the items below are 100% valid ways to respond.

1. Don't run/use/install this or that
2. Run/use/install this or that instead
3. Hardly anyone uses this or that
4. Sandboxie runs this or that just fine on my system

[JoeHood]

Yes and we are where we were before - show me a Sbie bug report.

http://forums.sandboxie.com/phpBB3/view ... 11&t=21041
http://forums.sandboxie.com/phpBB3/view ... 11&t=18900
http://forums.sandboxie.com/phpBB3/view ... 11&t=21020
http://forums.sandboxie.com/phpBB3/view ... 11&t=20996

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Those are not bug reports, thay are all "hey my computer is fk'ed up. Fix it! Fix it now! Bump!"

[Buster]

Ah, ok... you are playing the ironic role.

[Mr.X]

Hey! Parecen un par de viejitos dándose de bastonazos! Están a la una y una, jajajajajaja.
Buster gana, por cierto.