Sandboxie Product Key and Activation [SOLVED]

If it's not about a problem in the program
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matrixebiz
Posts: 34
Joined: Tue Jan 10, 2017 9:24 am

Sandboxie Product Key and Activation [SOLVED]

Post by matrixebiz » Wed Jan 11, 2017 10:05 am

Hello, just registered Sandboxie and it says the License has to be reactivated in 180 Days but expiration date for my Product Key Jan 12, 2018 - 185 day difference :)
Is this normal? What is the difference between licencing and the product key? Thx
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Barb@Invincea
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Re: Sandboxie Product Key and Activation

Post by Barb@Invincea » Wed Jan 11, 2017 10:26 am

Hello matrixebiz,

This is normal behavior.

The answers to your questions can be found in the FAQ:

https://www.sandboxie.com/index.php?ProductActivation

https://www.sandboxie.com/index.php?FAQ_Licensing

If you have more questions regarding your license, please send an email to support@sandboxie.com

Regards,
Barb.-

matrixebiz
Posts: 34
Joined: Tue Jan 10, 2017 9:24 am

Re: Sandboxie Product Key and Activation

Post by matrixebiz » Wed Jan 11, 2017 10:42 am

Thank you but it doesn't really explain what to do after the 180 day licence expiration;

Q. The program says my product key has to be activated again in 180 days, will I need to pay for it again?
A. Your product key will remain valid throughout its expiration date and you will not have to pay for it again until it expires. However, if the order is refunded for any reason, your product key will be invalidated.

I un-ticked the Automatic re-activation checkbox because I thought that meant that the system will automatically charge me again for another year after expiry but does that really mean the program will ask me to re-activate the software for another 180 days after the first 180 days is past?
What happens if I don't reactivate after 180 days even though my payment/product key is still good for the remainder 185 days?

Barb@Invincea
Sandboxie Support
Sandboxie Support
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Joined: Mon Nov 07, 2016 3:10 pm

Re: Sandboxie Product Key and Activation

Post by Barb@Invincea » Wed Jan 11, 2017 10:56 am

Hello matrixebiz,

Please review the Product Activation link and the FAQ sent before.

"The Sandboxie License Manager will connect to the Sandboxie web site, validate your Product Key and activate your license.
Note that an activated license is tied to a specific computer and version of Sandboxie, and is set to expire after some period of time. However, Sandboxie will automatically renew your license as necessary, without any action on your part."

If you still have questions, please send an email to support@sandboxie.com

Regards,
Barb.-

matrixebiz
Posts: 34
Joined: Tue Jan 10, 2017 9:24 am

Re: Sandboxie Product Key and Activation

Post by matrixebiz » Wed Jan 11, 2017 11:08 am

I un-ticked the bottom box that says "In the future, activate the license without asking" so will the "Sandboxie License Manager" ask me a few days before 180 day expiry to re-activate?
I'll email support and see what they say.

bo.elam
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Re: Sandboxie Product Key and Activation

Post by bo.elam » Thu Jan 12, 2017 4:25 pm

matrixebiz wrote:I un-ticked the bottom box that says "In the future, activate the license without asking" so will the "Sandboxie License Manager" ask me a few days before 180 day expiry to re-activate?
I'll email support and see what they say.
I always have had the activation on automatic. I think I read Syrinx say something about there being a pop up when activation is not set to be handled automatically. But pop up or no pop up I wouldn't worry about it. I never had any problems with the license, I am sure you wont either. Next few times you upgrade Sandboxie (over the top is fine) see what you get.

Congratulations about getting yourself a license, you done good for yourself. :)

Bo

matrixebiz
Posts: 34
Joined: Tue Jan 10, 2017 9:24 am

Re: Sandboxie Product Key and Activation

Post by matrixebiz » Thu Jan 12, 2017 4:30 pm

Thanks but I think I just wasted my money because I don't think my program will work with it :(

bo.elam
Sandboxie Guru
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Posts: 2809
Joined: Wed Apr 22, 2009 9:17 pm

Re: Sandboxie Product Key and Activation

Post by bo.elam » Thu Jan 12, 2017 4:42 pm

Perhaps you can mention the name of the program you have already installed in the system, and you also want to install sandboxed. And what is it you want to accomplish. Perhaps someone here can try it.

We cant do everything we want with Sandboxie but there is so much we can do with it is really amazing, dont be discouraged, Sandboxie is a fantastic program worth a lot more than what we pay for to get a license.
Here is the link to syrinx post where he mentions the pop up.
https://www.wilderssecurity.com/threads ... st-2633584

Bo

Barb@Invincea
Sandboxie Support
Sandboxie Support
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Joined: Mon Nov 07, 2016 3:10 pm

Re: Sandboxie Product Key and Activation

Post by Barb@Invincea » Thu Jan 12, 2017 4:54 pm

Let's go ahead and continue here:
http://forums.sandboxie.com/phpBB3/view ... 11&t=23880

We can test your problem if you provide the needed info.

As for this one, I will mark it as resolved since your question was answered.

Regards,
Barb.-

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