Delete and other problem

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Tasver
Posts: 12
Joined: Wed Oct 27, 2010 6:30 am

Delete and other problem

Post by Tasver » Fri Nov 26, 2010 6:09 am

Hi to all :)

My configuration: windows xp s.p.3 32bit with all latest update; sanboxie 3.49.05; an user account without admin grant rights

I've two problem:
1) Sometimes when i open Nero Burning Rom OUT of the sandbox, i got this error: http://img8.imageshack.us/img8/7360/sandboxerror2.jpg

2) Rarely when i try to delete the sandbox, i can't delete and i got this error:
http://img100.imageshack.us/img100/4738 ... xerror.jpg

Thanks for your attention :)

tzuk
Sandboxie Founder
Sandboxie Founder
Posts: 16076
Joined: Tue Jun 22, 2004 12:57 pm

Post by tzuk » Fri Nov 26, 2010 9:14 am

One possible reason for both issues is that the Sandboxie service (SbieSvc) is no longer there. So one thing you can try, next time this happens, check if you have any SbieSvc.exe processes running.
tzuk

Tasver
Posts: 12
Joined: Wed Oct 27, 2010 6:30 am

Post by Tasver » Sun Nov 28, 2010 10:55 am

Ok, thank you for reply.
Are there any options that enable error file logging inside sandboxie?

Guest10
Posts: 5124
Joined: Sun Apr 27, 2008 5:24 pm
Location: Ohio, USA

Post by Guest10 » Sun Nov 28, 2010 12:14 pm

Tasver wrote:Are there any options that enable error file logging inside sandboxie?
There's nothing in Sandboxie that will monitor and log whether or not the service is running.
You can run Task Manager (Ctrl-Alt-Del), and click on the "Processes" tab for that.
Then click on the column heading named "Image Name" to sort the processes into alphabetic order.
Scroll down to see if the Sandboxie service "SbieSvc.exe" is listed.
It seems unlikely (to me) that the service has been stopped, though.

You can set up logging for the SBIExxxx errors that are typically shown in a window (such as your SBIE1408 error for Nero) but there's no extra information logged, beyond what you see in that window.
Setting up that type of logging requires adding a Registry key:
http://sandboxie.com/phpbb/viewtopic.php?p=44132#44132

Personally, I do log these error messages and use log level 2 - which adds time and date information to the log file:
Log level 2: http://sandboxie.com/phpbb/viewtopic.php?t=7155
and I save the logged data to:
C:\Program Files\Sandboxie\Sbie.log
As I say though, there's no extra information logged, beyond what you see in the error message window.

Code: Select all

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SbieSvc]
"LogFile"="2;C:\\Program Files\\Sandboxie\\Sbie.log"

As far as failing to delete a sandbox, there are some programs that continue to keep a hold on a file in a sandbox, and that will prevent its deletion.
Sometimes that program can be identified by using a program that can identify what program has a lock on a sandbox.
One program that can be used is Unlocker. It integrates into Windows Explorer, so you right-click on the sandbox in Explorer, and then choose "Unlocker" from the context menu.
Paul
Win 10 Home 64-bit (w/admin rights) - Zone Alarm Pro Firewall, MalwareBytes Premium A/V, Cyberfox, Thunderbird
Sandboxie user since March 2007

Tasver
Posts: 12
Joined: Wed Oct 27, 2010 6:30 am

Post by Tasver » Wed Dec 22, 2010 4:53 pm

No way, i've did many attempts but every time SbieSvc.exe is up and running, i've tried to kill SbieSvc.exe and restart from services but without success. Unlocker can't help me, i think it's a problem of sandboxie with windows xp user account withouth admin rights.

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