crash SbieCtrl.exe

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goran2222
Posts: 9
Joined: Thu Dec 22, 2016 11:20 am

crash SbieCtrl.exe

Post by goran2222 » Wed Mar 21, 2018 1:13 pm

Faulting application name: SbieCtrl.exe, version: 5.24.0.0, time stamp: 0x5aa185d7
Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126
Exception code: 0xc0000374
Fault offset: 0x00000000000f87bb
Faulting process id: 0x1b20
Faulting application start time: 0x01d3c1264bbed900
Faulting application path: C:\Program Files\Sandboxie\SbieCtrl.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b6646b53-a482-4a6b-9b3e-240eda5ec6b6
Faulting package full name:
Faulting package-relative application ID:

Windows 10x64 1709
Windows Defender
When i game Final Fantasy XV

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2337
Joined: Mon Nov 07, 2016 3:10 pm

Re: crash SbieCtrl.exe

Post by Barb@Invincea » Wed Mar 21, 2018 1:37 pm

Hello goran2222,

I am currently downloading the FFXV demo from Steam, in the meantime, can you please provide the missing info so that I can test this correctly?
viewtopic.php?f=11&t=19746

(Especially the repro steps part)

Regards,
Barb.-

goran2222
Posts: 9
Joined: Thu Dec 22, 2016 11:20 am

Re: crash SbieCtrl.exe

Post by goran2222 » Wed Mar 21, 2018 2:17 pm

Sandboxie x64 5.24

I go to in Options and chnge different settings audio, graphics. When go to back from Option to Main Menu crash.

Barb@Invincea
Sandboxie Support
Sandboxie Support
Posts: 2337
Joined: Mon Nov 07, 2016 3:10 pm

Re: crash SbieCtrl.exe

Post by Barb@Invincea » Wed Mar 21, 2018 3:25 pm

Hello goran2222 ,

I cannot repro the issue. I changed several settings (audio, subtitles, brightness) and started a new game. The first time I launched the game, it crashed, but there was no event in the Event viewer and Sbie did not crash at all. I tried about 5 more times and had no problems.
I tested on 2 different new sandboxes, default settings, launching the game via Steam, as an admin.

Try a new Sandbox with default settings to see if the issue follows you there.
Also, ensure you have launched the game outside Sandboxie first (as it needs to install some redist stuff). Then close it and relaunch in Sbie.

If the issue persists, provide more information as previously requested and I will give it another go.

Regards,
Barb.-

goran2222
Posts: 9
Joined: Thu Dec 22, 2016 11:20 am

Re: crash SbieCtrl.exe

Post by goran2222 » Wed Mar 21, 2018 3:40 pm

All software is installed in own sandbox. After this crash i play game outside game work same as in sandbox, game is no crash in both example, only sbie. Redist stuff i have installed outside sandbox.

Sandboxie User
Posts: 24
Joined: Thu Oct 29, 2015 12:39 am
Location: Australia m8

Re: crash SbieCtrl.exe

Post by Sandboxie User » Fri Mar 30, 2018 5:43 am

Just wanna chime in with my one off(may be more but just wanna report maybe you might find the culprit and fix from further crashes) similar issue of Sandboxie crashing just a couple of hours ago:

Faulting application name: SbieCtrl.exe, version: 5.24.0.0, time stamp: 0x5aa185d7
Faulting module name: ntdll.dll, version: 6.1.7601.24024, time stamp: 0x5a58e571
Exception code: 0xc0000374
Fault offset: 0x00000000000bf6b2
Faulting process id: 0x1d2c
Faulting application start time: 0x01d3c7bf64ebc0c0
Faulting application path: C:\Program Files\Sandboxie\SbieCtrl.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f7086498-33f7-11e8-b865-fcaa1471b051

The only difference is I am running Opera web browser instead of a game.

Is there a dump file or files that Sandboxie dump from memory when the program crashes so I can upload these files for you to analyze to see what's going on?

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