Problems installing ACDSee [SOLVED]

Please post your problem description here

Moderator: Barb@Invincea

Post Reply
taconsta
Posts: 2
Joined: Sun Jan 08, 2017 4:11 pm

Problems installing ACDSee [SOLVED]

Post by taconsta » Sun Jan 08, 2017 4:21 pm

Hello!

I wanted to test drive ACDSee and wanted to do it in a sandbox, in order to prevent leaving too many traces if I decide to uninstall it. However, during the installation I get an error message (below) and the install process is rolled back.
acdsee_install_problem.png
acdsee_install_problem.png (19.45 KiB) Viewed 560 times
While I understand that the message suggests me to contact the software vendor (i.e. ACD), I wanted first to make sure this is something not related to Sandboxie. Can someone help me on that?

Thanks,

Alex

Win 7 HomePremium 64bit Ver 6.1 Build 7601, SP1
Sandboxie 5.14
ACDSee Pro10 as downloaded today from http://www.acdsee.com/en/products/acdsee-pro (it's actually only a loader/downloader)

Syrinx
Sandboxie Guru
Sandboxie Guru
Posts: 620
Joined: Fri Nov 13, 2015 4:11 pm

Re: Problems installing ACDSee

Post by Syrinx » Sun Jan 08, 2017 11:17 pm

5.14 had a small glitch with msi installers. If you use Sandboxie 5.16, it should work.
Goo.gl/p8qFCf

nanana1
Posts: 161
Joined: Thu Oct 20, 2011 1:57 pm

Re: Problems installing ACDSee

Post by nanana1 » Mon Jan 09, 2017 6:32 am

I have SBIE 5.16 and also completed the installation of ACDSeePro successfully but when I tried to run the program in the sandbox it gave me an error message. :cry:
nanana1, a paid lifetime license Sandboxie user

Syrinx
Sandboxie Guru
Sandboxie Guru
Posts: 620
Joined: Fri Nov 13, 2015 4:11 pm

Re: Problems installing ACDSee

Post by Syrinx » Mon Jan 09, 2017 10:13 am

I didn't see any error messages when I tried launching it my VM. When does it occur for you? Can you do a copy of the errors if they are shown in the Sandboxie Control? Otherwise perhaps a screenshot from what ACDSee is complaining about? Are you using any particular AV?

Considering that it had at least one failed install attempt, could you try clearing the box contents and re-do the install and see if it still has errors upon launch? I'm wondering if something 'messed up' in the box during a previous install attempt that the re-install may not have resolved or overwritten.
Goo.gl/p8qFCf

taconsta
Posts: 2
Joined: Sun Jan 08, 2017 4:11 pm

Re: Problems installing ACDSee

Post by taconsta » Tue Jan 10, 2017 3:45 pm

Syrinx wrote:5.14 had a small glitch with msi installers. If you use Sandboxie 5.16, it should work.
Yep, it worked. I forgot that I recently dismissed an update request from Sandboxie. This was a proof that using the Sandbox is the way to go: after updating Sandboxie I tried to reinstall ACDSee. Despite the fact that after the botched installation it said it rolled the install back, I got now an error message stating that it cannot update the program and I have to remove the update (of an uninstalled program??). Cleared the sandbox and then it worked. So it definitely left some bits and pieces around, which otherwise would have clogged the system.

Now I could both install and use the program. Whether I'll keep it or not will be decided later.

Thanks!

Alex

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest