Sandboxie Support

Support Forum for Sandboxie
https://forums.sandboxie.com/phpBB3/

5.17 Beta Available (latest version 5.18)

https://forums.sandboxie.com/phpBB3/viewtopic.php?f=60&t=23888

Page 7 of 9

Re: 5.17 Beta Available (latest version 5.17.6)

Posted: Tue Apr 11, 2017 12:57 pm
by Pelone
I've only downloaded most diffused setup files like Adobe reader DC and Google Earth Pro: a few minutes ago, Mozilla Thunderbird 52 and, after switching to a new tab on Chrome, the Quick Recovery window has finally popped up! You're right!

Regards,

Pelone

Re: 5.17 Beta Available (latest version 5.17.6)

Posted: Wed Apr 12, 2017 4:15 am
by sphinx8911
Firefox HW H264 decoding is broken (5.17.6) when running inside sandboxie and youtube videos fail to play with a "Media resource could not be decoded" error in the web dev console. Running outside sandbox works perfectly with HW playback (after removing "media.hardware-video-decoding.failed" in about:config). I tried using Resource Access Monitor but I could not identify relevant missing Ipcs to make this work.

Code: Select all

{
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    "name": "Firefox",
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    "version": "52.0.2",
    "buildID": "20170323105023",
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    "safeMode": false,
    "updateChannel": "release",
    "supportURL": "https://support.mozilla.org/1/firefox/52.0.2/WINNT/en-US/",
    "numTotalWindows": 1,
    "numRemoteWindows": 1,
    "remoteAutoStart": true,
    "autoStartStatus": 0
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  "modifiedPreferences": {
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    "accessibility.lastLoadDate": 1486755997,
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    "browser.cache.disk.hashstats_reported": 1,
    "browser.cache.disk.smart_size_cached_value": 358400,
    "browser.cache.frecency_experiment": 2,
    "browser.cache.disk.smart_size.first_run": false,
    "browser.cache.disk.smart_size.use_old_max": false,
    "browser.cache.disk.capacity": 358400,
    "browser.download.folderList": 0,
    "browser.download.importedFromSqlite": true,
    "browser.download.manager.alertOnEXEOpen": true,
    "browser.places.smartBookmarksVersion": 8,
    "browser.privatebrowsing.dont_prompt_on_enter": true,
    "browser.search.suggest.enabled": false,
    "browser.search.useDBForOrder": true,
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    "browser.startup.homepage_override.mstone": "52.0.2",
    "browser.startup.homepage_override.buildID": "20170323105023",
    "browser.tabs.warnOnClose": false,
    "browser.tabs.remote.force-enable": true,
    "browser.tabs.remote.disabled-for-a11y": true,
    "browser.tabs.crashReporting.includeURL": true,
    "browser.tabs.closeWindowWithLastTab": false,
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    "dom.report_all_js_exceptions": false,
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      "id": "https-everywhere-eff@eff.org"
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      "id": "support@lastpass.com"
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      "name": "Pocket",
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      "isActive": true,
      "id": "firefox@getpocket.com"
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      "id": "{086e582e-455b-4289-bfab-e90da7c0558b}"
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      "name": "Video DownloadHelper",
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      "id": "{b9db16a4-6edc-47ec-a1f4-b86292ed211d}"
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      "id": "webcompat@mozilla.org"
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      "isActive": false,
      "id": "adbhelper@mozilla.org"
    },
    {
      "name": "Add to Search Bar",
      "version": "2.9",
      "isActive": false,
      "id": "add-to-searchbox@maltekraus.de"
    },
    {
      "name": "DOM Inspector",
      "version": "2.0.16.1-signed",
      "isActive": false,
      "id": "inspector@mozilla.org"
    },
    {
      "name": "Free Download Manager extension",
      "version": "2.2.3",
      "isActive": false,
      "id": "fdm_ffext@freedownloadmanager.org"
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      "name": "Greasemonkey",
      "version": "3.10",
      "isActive": false,
      "id": "{e4a8a97b-f2ed-450b-b12d-ee082ba24781}"
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      "name": "ReloadEvery",
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      "isActive": false,
      "id": "{888d99e7-e8b5-46a3-851e-1ec45da1e644}"
    },
    {
      "name": "Valence",
      "version": "0.3.7",
      "isActive": false,
      "id": "fxdevtools-adapters@mozilla.org"
    }
  ],
  "experiments": [],
  "graphics": {
    "numTotalWindows": 1,
    "numAcceleratedWindows": 1,
    "windowLayerManagerType": "Direct3D 11",
    "windowLayerManagerRemote": true,
    "supportsHardwareH264": "No; Failed to create H264 decoder",
    "currentAudioBackend": "wasapi",
    "adapterDescription": "Intel(R) HD Graphics 4000",
    "adapterVendorID": "0x8086",
    "adapterDeviceID": "0x0166",
    "adapterSubsysID": "21f517aa",
    "adapterRAM": "Unknown",
    "adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32",
    "driverVersion": "10.18.10.4425",
    "driverDate": "4-4-2016",
    "adapterDescription2": "NVIDIA Quadro K2000M",
    "adapterVendorID2": "0x10de",
    "adapterDeviceID2": "0x0ffb",
    "adapterSubsysID2": "21f517aa",
    "adapterRAM2": "2048",
    "adapterDrivers2": "C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvltwi.inf_amd64_7b29dba03a0b55ca\\nvd3dumx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvltwi.inf_amd64_7b29dba03a0b55ca\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvltwi.inf_amd64_7b29dba03a0b55ca\\nvwgf2umx,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvltwi.inf_amd64_7b29dba03a0b55ca\\nvwgf2umx C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvltwi.inf_amd64_7b29dba03a0b55ca\\nvd3dum,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvltwi.inf_amd64_7b29dba03a0b55ca\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvltwi.inf_amd64_7b29dba03a0b55ca\\nvwgf2um,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvltwi.inf_amd64_7b29dba03a0b55ca\\nvwgf2um",
    "driverVersion2": "21.21.13.7711",
    "driverDate2": "3-17-2017",
    "isGPU2Active": false,
    "direct2DEnabled": true,
    "directWriteEnabled": true,
    "directWriteVersion": "10.0.15063.0",
    "clearTypeParameters": "DISPLAY1 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY4 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY9 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 100 ] ",
    "webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)",
    "webgl2Renderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)",
    "info": {
      "AzureCanvasBackend": "direct2d 1.1",
      "AzureCanvasAccelerated": 0,
      "AzureFallbackCanvasBackend": "cairo",
      "AzureContentBackend": "direct2d 1.1",
      "ApzWheelInput": 1,
      "ApzTouchInput": 1
    },
    "featureLog": {
      "features": [
        {
          "name": "HW_COMPOSITING",
          "description": "Compositing",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "D3D11_COMPOSITING",
          "description": "Direct3D11 Compositing",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "D3D9_COMPOSITING",
          "description": "Direct3D9 Compositing",
          "status": "disabled",
          "log": [
            {
              "type": "default",
              "status": "disabled",
              "message": "Disabled by default"
            }
          ]
        },
        {
          "name": "DIRECT2D",
          "description": "Direct2D",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        },
        {
          "name": "D3D11_HW_ANGLE",
          "description": "Direct3D11 hardware ANGLE",
          "status": "available",
          "log": [
            {
              "type": "default",
              "status": "available"
            }
          ]
        }
      ],
      "fallbacks": []
    },
    "crashGuards": []
  }
}

Sandboxie doesn't work after creator's update

Posted: Wed Apr 12, 2017 10:12 am
by downloaderfan
Hello, now that Windows 10 creator's update is official, I decided to upgrade to the latest version of windows early this time. Fortunately, all of my programs work properly after the update, but unfortunately, sandboxie is an exception. I'm running sandboxie stable 5.16 and whenever I try to launch ANY application inside a sandbox, I get this error.

Image

Is there any fix to this as of now? Thanks

Re: 5.17 Beta Available (latest version 5.17.6)

Posted: Wed Apr 12, 2017 11:14 am
by Pelone
Pelone wrote:I've only downloaded most diffused setup files like Adobe reader DC and Google Earth Pro: a few minutes ago, Mozilla Thunderbird 52 and, after switching to a new tab on Chrome, the Quick Recovery window has finally popped up! You're right!

Regards,

Pelone
---------Update-------

Today the issue has occurred even on a limited account: i've just downloaded the AIMP installer from author's site (aimp_4.13.1893.exe from Aimp.ru) and the Quick Recovery window has not appeared until i've closed the browser and the sandbox has not been automatically emptied on Chrome's exit. The trick of opening/switching to a new browser tab instead works flawlessly.

Thanks for your patience

Pelone

Re: 5.17 Beta Available (latest version 5.17.6)

Posted: Wed Apr 12, 2017 11:33 am
by Barb@Invincea
downloaderfan,

Please download the latest beta.
http://forums.sandboxie.com/phpBB3/view ... 88#p125732
------------------------ X ------------------------
Pelone,

I have made the devs aware of the issue.
For the time being, please continue using the workaround (or use a different browser).
------------------------ X ------------------------
sphinx8911,

The devs are aware of the issue, please see these:
http://forums.sandboxie.com/phpBB3/view ... 64#p127194

Firefox x86 can be used as a workaround in the meantime (or Chrome).
------------------------ X ------------------------

Regards,
Barb.-

Re: 5.17 Beta Available (latest version 5.17.7)

Posted: Wed Apr 12, 2017 12:09 pm
by Curt@invincea
5.17.7 has been released. We want to get out 5.18 ASAP due to Win 10 Creators update being released. So this is scheduled to become the RC tomorrow (4/13/17) and the stable release 5.18 on Friday (4/14/17).

Please test rapidly. Thanks!

Re: 5.17 Beta Available (latest version 5.17.7)

Posted: Wed Apr 12, 2017 6:11 pm
by josh358
5.17.7 is working with the Creator's Update with Firefox 64, but when I try to run Chrome 64 the extensions all crash and I get this error:

SBIE2101 Object name not found: , error OpenProcess (C0000022) access=001FFFFF initialized=

Re: 5.17 Beta Available (latest version 5.17.7)

Posted: Wed Apr 12, 2017 6:14 pm
by Barb@Invincea
Hey there josh358 ,

Can you please let us know exactly what extensions do you have installed?
Also, do you have any antivirus software installed?

Thanks!
Barb.-

Re: 5.17 Beta Available (latest version 5.17.7)

Posted: Wed Apr 12, 2017 8:03 pm
by sandboxie321
Windows 10 creators update version 1703 (os build 15063.138), latest stable windows version x64
Vivaldi 1.9.811.13 (Official Build) (64-bit)
Firefox 52.0.2 (64-bit)
sandboxie beta 5.17.7 x64
no addons for either browser installed,no av, fresh windows install
flash videos work for both browsers outside of sandboxie, doesn't work in sandboxie, only getting html5 vids to work

Re: 5.17 Beta Available (latest version 5.17.7)

Posted: Wed Apr 12, 2017 8:26 pm
by josh358
Hi Barb,

Antivirus is Norton Security. The extensions that receive error messages in Chrome are:

lastpass
ublock origin
logitech smooth scroll
google mail checker
send from gmail (by google)
google keep chrome extension

The other extensions are:

chrome remote desktop
chromebook recovery utility
docs online viewer
google docs
google docs Offline
team viwer
google sheets
google slide
network file share for chrome OS
norton security toolbar (not enabled)
rss subsription extensions by google
scribe text editor

I'm not sure if any of the other extensions are loading because after the six error messages appear, Chrome is non-functional.

Videos not working in firefox

Posted: Thu Apr 13, 2017 12:39 am
by darrellr
I have seen that videos on some sites are not loading. The console reports that video/mp4 cannot find any decoders. Running firefox outside of sandbox works fine.

Windows 10 1703
Firefox 52.0.2
Sandboxie 5.17.6 and 5.17.7 both have this issue. Upgraded from 5.16 due to Creator Update.
Main site I see it on is www.break.com. (hxxp://www.break.com/video/newscaster-jessica- ... mb-3097028). Just open the web tools (F12) and watch the console.

Re: 5.17 Beta Available (latest version 5.17.7)

Posted: Thu Apr 13, 2017 10:35 am
by Barb@Invincea
darrellr,

We are aware of issues with H 264 codec + Firefox x64 [http://forums.sandboxie.com/phpBB3/view ... 60#p127225]
I tested the site you posted with both FF 64 and 32 and did not experience any issues playing the videos.

Can you please try a New Sandbox and see if the issue follows you there?
If so, try creating a new Firefox profile / clearing the cache and see if the problem persists.
Also, make sure Firefox is fully updated (outside Sandboxie).

Do you have any Addons or Antivirus software installed?
----------------------------------- X -----------------------------------
sandboxie321,

I tested Vivaldi 32 bits in this post:
http://forums.sandboxie.com/phpBB3/view ... ch#p127339
and was not able to reproduce the problem.

However, I am seeing the problem using Vivaldi x64. I'll make the devs aware.
----------------------------------- X -----------------------------------
josh358,

Try launching Chrome without any extensions to see if that helps you to run it Sandboxed. If it does, start re-activating one by one until you find the offender.
I will try to test as many as I can today.
If the extensions are not causing the problem, you may need to look at Norton:
https://www.sandboxie.com/index.php?Kno ... 20Products

Regards,
Barb.-

Re: 5.17 Beta Available (latest version 5.17.7)

Posted: Thu Apr 13, 2017 10:36 am
by Peter2150
Hi Barb and Curt

Tested 5.17.7 in both Win 7 x64 and Win10 Pro CU No problems with either.

Re: 5.17 Beta Available (latest version 5.17.7)

Posted: Thu Apr 13, 2017 11:21 am
by josh358
Barb, I disabled all Chrome extension but I am still getting the SBIE2101 errors. Also, I checked Norton, and I'd already disabled the two settings mentioned in the link. Sandboxie, Chrome, and Norton were all working fine together until I installed the Creator's Update. Installing the betas (5.17.6 and then 5.17.7) allowed Firefox and Chrome to open but Chrome had these issues.

Re: 5.17 Beta Available (latest version 5.17.7)

Posted: Thu Apr 13, 2017 12:31 pm
by darrellr
Barb,

I tested restarting firefox in safe mode, within the sandbox, and it still failed, no extensions. I ran Firefox in regular mode (as I always do) but outside of a sandbox and it worked fine. I tried a different computer, different profile, same thing. I did not see those posts when I posted mine or I would not have added to it. Most videos work fine, so I suspect it is the same issue. I will try a new sandbox, but since different computers are exhibiting the same behavior, I suspect it is not the same issue.

I am running with some addons, but again, safe mode presents the same issue. I am running Windows Defender on one machine, Sophos AV on the other. The only thing in common is that the problem exists when sandboxed, not when outside of sandbox. As I said, it is probably related to the other posts, so I will sit tight and wait for a fix.

Thanks for looking and replying.
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