Sandboxed program has crashed: splwow64.exe

[Turboooo]

Hi all!

Windows Server 2016 Datacenter
Sandboxie 5.20
Apps: Microsoft Office Word 2007
AV: Symantec Endpoint Protection v. 12.1.6 build 7004

I explain my error:
I have 4 containers(sandbox) where I run in each of them application named GDW (GDW is app created for my company ).
GDW creating WORD file (order to create word file is from website, we have 4 websites and each of the website is connected to one GDW), and then printing this file.
Everything is fine when order is going to GDW in one sandbox, when Im trying to create file in the same time on 2 sandboxes i have error like in subject.
I notice that for every sandbox is creating different spooler

Please help
Thanks

[Barb@Invincea]

Hello Turboooo,

We do not support Windows Server, nor will we be able to test your company's proprietary software, but here are a few things that might help:

-Are you receiving a message requesting that you double click on it to allow the print job to proceed?
-Please update to the latest version of Sandboxie (5.22).
-Running multiple instances of an application depends on whether that application supports it or not. Sandboxie is not meant to be used in order to bypass software limitations.
-Symantec is currently not supported, try the workarounds listed in this thread [viewtopic.php?f=11&t=24879], or remove Symantec for testing purposes.
- You can also give this a try:
viewtopic.php?p=122765#p122765

Regards,
Barb.-

[Turboooo]

Hi Barb,

1. The error is SBIE2224 Sandboxed program has crashed: splwow64.exe and is not clickable.
2. I update SandBoxie to version 5.22 - still the same error
3. I removed Symantec - still the same error
4. I added OpenFilePath=c:\windows\system32\spool\printers\* to .ini and restart sandboxie - still the same error

Best Regards
Turboooo

[Barb@Invincea]

Hello Turbooo,

Here's another thread to review:
viewtopic.php?p=119854#p119854

You can try using the Resource Access Monitor to see if there's anything showing up there. Anything related to your proprietary software that might need to be opened or modified.

Here's what you'll need:
https://www.sandboxie.com/ResourceAccessMonitor
https://www.sandboxie.com/ResourceAccessSettings#file

But , as stated before, using multiple versions of an application depends on the application itself, not Sandboxie.

Regards,
Barb.-